Chatbot builders deploy chatbots on your platform directly engaging with customers. This can save your organisation time and money by creating conversation flows for the usual FAQs and customer service or sales enquiries. They can also track the interactions to provide analytics on the interactions.
Good Chatbot builders can simulate conversations by analysing keywords and use NLP to understand the context and meaning behind the words used. Instead of just matching the keywords, they try to grasp the intent and generate the relevant responses.Â
Also check how easily integrates with your messaging app for your business and if analytics is free or requires upgrade to pricing.